Ordering Details

Order sales, or previews online with a credit card (Visa, Amex, MC, Discover), PAYPAL or authorized purchase order using our secure shopping cart.
Ordering Options
You are safe to purchase directly from our website using our secure server and shopping cart.  You may also use the online cart to generate a printed order form for faxing or mailing that includes the titles you wish to order and shipping and billing information.

Orders by mail:
Pyramid Media
3200 Airport Ave Ste 19
Santa Monica, CA 90405

Fax: 310-398-7869
Voice: (800) 421-2304
Voice: 310-398-6149
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Pricing
All prices are effective 09/01/2012 and are subject to change without notice. Prices are for nontheatrical, non-televised use only, and are F.O.B. Santa Monica, CA. New customers must pre-pay by check, acceptable credit card or send an authorized purchase order. Terms are NET 15 days.

Prices are FOB Santa Monica to customers located in the U. S. For current pricing throughout the year, please refer to our website. If you are from outside the USA, please contact us for the location of a distributor in your country. The purchase of visual material is a license to perform the work. All programs are sold on the express provision that the program will not be reproduced in whole or in part, that it will not be broadcast or re-transmitted in whole or in part. Non-theatrical public performance rights of these programs are included.

Sales Tax
We are required to collect sales tax when shipping to all California customers, with a few exemptions (i.e., Federal Government).  If your organization is sales tax exempt, please provide the appropriate documentation at the time you place your order.  DVD Encoding
All titles are in DVDs are NTSC DVD Region 0 (but often referred to as region free), meaning they should be compatible with any DVD player in any country. Region codes do not apply to the recordable DVD-R format.

For customers in areas that use PAL this is generally not an issue, as most DVD players sold in countries using the PAL standard are able to read both PAL and NTSC-formatted DVDs and DVD-Rs. Customers who require PAL-formatted DVDs should contact us via phone or email with your requests.
Viewers in PAL regions may encounter a problem when attempting to watch an NTSC-formatted DVD/DVD-R via a PAL-only television set.

Shipping Information

United States
We offer our customers a variety of ship methods designed to get you your product when you need it. Most orders ship same or next business day, and delivery (within the continental US) can be made within 7 business days. If you need an item expressed, please choose the option that best suits your needs.

International
Shipping charges will depend on how you want the program(s) shipped: First Class International, Priority Mail International (through the post office) or via EXPRESS carriers:  UPS / Fedex. The cart will calculate the ship fees once the item(s) are in the cart and choose the method.

Pyramid has a network of international distributors. If the product you are ordering is available from within your country you will be notified.  All shipments to destinations outside of the U.S.A. will be shipped via USPS First Class or Priority Mail, unless otherwise specified. Please allow 2-3 weeks
for delivery. If you require faster service, please choose one of the Express options.

If you have any questions about format available, please contact us.

 

Returns
DVD: If you are not satisfied with your purchase you have 30 days to return titles purchased. After 30 days there is a 20% restocking fee. All returns require a Return Authorization (RA). Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to obtain the return authorization.
ASHI Materials: Please call Pyramid before returning any ASHI instructor materials. 800-421-2304

DVDs and/or video cassettes being returned to Pyramid Media should be insured for $50 per item and securely packaged in a padded or rigid mailer or shipping box. Please do not apply tape or affix handwritten memos to the DVD itself as these can damage the item.

Please return videos by UPS, FedEx Ground, Priority Mail, or any traceable method to:
Pyramid Media
3200 Airport Ave Ste 19
Santa Monica CA 90405


Preview prior to Purchase
Funded media buyers from US educational institutions may request a preview of a Pyramidprogram prior to purchase. Preview copies are always new copies, so if you choose to purchase, simply contact Pyramid to let us know of your purchase request so that we can bill you the appropriate amount. The free preview privilege is intended to enable you to make an informed purchase decision about the program. If you decide not to retain the copy for purchase, you pay only for return shipping charges and insurance. (Returned previews must be insured for $50 each.) The preview privilege is not available to renters, home video customers, or to those buying titles for under $79. Pyramid reserves the right to revoke this privilege at any time if we feel it is not being utilized in the manner for which it is intended.
Note:  it may be possible to preview the show online – please email us to ask about preview streaming availability.


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